AI Automation Specialist

IRAND ANDRADE

Virtual Assistant  ·  AI Automation  ·  Customer Operations

About Services Work Experience 📅 Book a Call Contact
Available for WorkEST-Friendly · Remote · 2026

IRANDANDRADE

Virtual Assistant & Customer Support · AI Automation Specialist

8 years of remote excellence in VA & customer support — now supercharged with n8n, Make.com, GoHighLevel & AI automation. 5 certs in 30 days.

8+
Years Remote
5
Certifications
5
Live Projects
30d
Upskill Sprint
Irand Angel Andrade
Open to Opportunities
n8n Automation
🤖AI Agent Builder
🎯GoHighLevel CRM
n8n AutomationMake.com ZapierGoHighLevel CRM Prompt EngineeringAI Agent Development RAG PipelinesAPI & Webhook Virtual AssistanceCustomer Support n8n AutomationMake.com ZapierGoHighLevel CRM Prompt EngineeringAI Agent Development RAG PipelinesAPI & Webhook Virtual AssistanceCustomer Support
About Me

The Professional
Behind the Workflows

I'm Irand Angel P. Andrade — a dedicated VA & Customer Support professional based in Porac, Pampanga, Philippines, with 8 years of remote work experience across VA, customer service, and lead support operations.

In March–April 2026, I completed an intensive AI Automation upskilling sprint, earning 5 certifications in under 30 days and shipping 5 live automation projects using n8n, Make.com, Zapier, GoHighLevel CRM, and Prompt Engineering.

What sets me apart: real operational experience from 8 years on the frontlines. I build systems that solve the actual problems remote teams face every day.

📌 My background is in VA, customer support & lead coordination. AI automation is a newly acquired skill — my certifications and live project portfolio demonstrate genuine commitment.
See My Projects →
💼

VA & Support · 8 Yrs

Remote CoordinationCustomer CoachingLead SupportAppFolio AdminKPI Reporting
⚙️

AI Automation · New

n8n WorkflowsMake.comZapierWebhooks/APIGoHighLevel
🤖

AI & Productivity

Prompt EngineeringChatGPT · GeminiAI Agent BuildingGoogle WorkspaceProcess Docs
What I Offer

Services &
Workflow Solutions

Each service is engineered around real business outcomes — not just tech for its own sake.

01
🔄

AI Workflow Automation

Replace manual, repetitive tasks with intelligent n8n, Make.com & Zapier workflows that run 24/7 — no extra headcount needed.

Eliminates 10–30 hrs/week of manual data entry, file handling & task routing
Connects siloed tools (CRM, email, spreadsheets, APIs) into one seamless pipeline
Reduces human error and ensures consistent, repeatable process execution
Scales operations without hiring — systems handle volume spikes automatically
Up to 80% time saved per workflow
02
🤖

AI Agent Development

Deploy intelligent AI agents with memory, tools & reasoning — from 24/7 customer chatbots to internal productivity co-pilots.

Handles customer inquiries instantly — no wait times, no off-hours gaps
Qualifies leads, books appointments & routes requests without human intervention
Maintains multi-turn conversation context for natural, accurate responses
Frees your team to focus on high-value work while AI handles the repetitive load
24/7 coverage, zero staffing cost
03
📊

GoHighLevel CRM Setup

Full GHL implementation — pipelines, funnels, email sequences, booking systems & API automations — turning your CRM into a revenue engine.

Captures & nurtures leads automatically from ad click to closed deal
Automated follow-up sequences recover leads that would otherwise go cold
Unified pipeline visibility so no deal, task, or follow-up ever falls through
Booking automation eliminates phone/email scheduling back-and-forth
Higher conversion, lower drop-off
04
🎯

Virtual Assistance

8+ years of frontline remote operations experience — admin, scheduling, research, KPI reporting & Google Workspace management done right.

Reclaims executive & founder bandwidth for strategic priorities
Consistent, detail-oriented support built on 8 yrs of real remote-work discipline
EST-friendly availability ensures seamless US-timezone collaboration
Process documentation keeps operations running even during transitions
8+ years remote reliability
05
💬

Customer Support Ops

End-to-end CX management combining human expertise and automated workflows — higher satisfaction scores, faster resolution, lower cost-to-serve.

Reduces average handle time through templated responses & smart routing
Proactive communication prevents tickets before they're raised
Team coaching frameworks that improve agent performance & retention
CSAT & KPI reporting gives real data to drive continuous improvement
Proven 112% target attainment
06
🧠

Prompt Engineering & RAG

Build AI that actually knows your business — custom knowledge bases, optimized prompts, and retrieval-augmented generation tuned to your context.

AI outputs that are accurate, on-brand & specific to your products/services
Eliminates hallucinations by grounding AI on your verified documents
Dramatically reduces the cost of content creation & knowledge management
Searchable knowledge base auto-syncs as your docs and data evolve
Context-accurate AI, zero guesswork

Ready to automate your business?

Let's map out your workflow in a free 30-minute strategy call — no commitment, pure value. Walk away with a clear automation roadmap.

Book Free Strategy Call
Credentials

5 Certifications
in 30 Days

AI Automation upskilling sprint — March to April 2026, Technical Virtual Assistants PH.

🏆

GoHighLevel CRM Full Training

CRM Pipelines · Sales Funnels · Email Marketing · Booking · API Automations · AI Agents · Reputation Management

Completed April 27, 2026
✍️

Prompt Engineering Full Training

Fundamentals · Practical Techniques · Real World Scenarios · Prompt Libraries · Workflow Building

Completed April 25, 2026

n8n AI Automation Full Training

AI Agents · Server Setup · Nodes · Triggers · Filtering / Branching / Looping · API Connections

Completed April 24, 2026
🔧

Make.com No-Code Automation

Scenario Structure · Filters · Error Handling · HTTP Requests · Router · Iterator

Completed April 13, 2026
⚙️

Zapier No-Code Automation

Triggers · Formatter · Paths · Looping · Sub Zaps · Webhooks · AI by Zapier

Completed March 31, 2026
Project Showcase

Live Automations
& Work Samples

Career Track

Professional
Experience

Work History

Maintenance Coordinator

GPS Renting · Remote
Jan 2025 – Jan 2026
  • Orchestrated end-to-end maintenance workflows — vendor sourcing, scheduling, AppFolio comms.
  • Built Google Sheets tools reducing operational turnaround by 22%.
  • Managed complex renovation projects ensuring cost-efficiency & compliance.

Re-Rates Specialist

Colonial Van Lines · via Virtual Staff LLC
Aug 2023 – Dec 2024
  • Processed 20+ daily logistical billing forms with precise charge calculations.
  • Resolved billing discrepancies through transparent client communication.

Customer Experience Agent / Team Coach

Alorica Clark Philippines
Feb 2018 – Jul 2023
  • Managed 40+ daily technical inquiries, achieving 112% of performance targets.
  • Coached teams, reducing call handling time by 17 seconds.
  • Drove 30% increase in sales through strategic cross-selling.
Education

BS Accountancy (Undergraduate)

ABE International College of Business & Economics Tacloban
2011 – 2013

High School Diploma

Dulag National High School
2007 – 2011
Key Achievements
112%
Performance Target
22%
Faster Turnaround
30%
Sales Increase
5/30
Certs in 30 Days
Social Proof

What Clients Say

★★★★★

"Irand was someone we could consistently rely on. He handled maintenance coordination with professionalism, urgency, and genuine care for both tenants and property owners. He managed periodic inspections efficiently using AppFolio, coordinated vendors smoothly, and kept communication organized through automated email workflows. What stood out most was his ability to stay calm under pressure while making sure tasks were completed promptly and accurately."

PT
Patrick Trio
Lead Supervisor · GPS Renting
★★★★★

"From training all the way through daily operations, Irand showed strong attention to detail, adaptability, and professionalism. He learned processes quickly, communicated effectively with the team, and consistently delivered quality work even in fast-paced situations. He's dependable, hardworking, and easy to collaborate with."

JA
James Alexidor
Supervisor · Colonial Van Lines
★★★★★

"Irand consistently delivered excellent customer service and became a dependable leader within the team. When he stepped into a Team Lead role, he showed strong initiative in helping the team reach monthly KPIs while maintaining a positive and supportive work environment. His dedication and commitment made a lasting impact on operations."

MH
Mj Homines
Supervisor / Manager · Alorica Clark Philippines
Get In Touch

Let's Build
Something Together

Open to remote opportunities worldwide

Need AI automation, a reliable VA, CRM setup, or all three? Ready to help your team move faster and smarter.

📞
Phone+63 991 271 5278
✉️
Emailirandangelandrade@gmail.com
📍
LocationPorac, Pampanga, Philippines
🕐
AvailabilityEST-Friendly · Full-Time Remote

Message Sent!

Thank you! I'll be in touch within 24 hours.

Schedule a Call

Book a Free
30-Minute Call

No fluff, no hard sell. Just a focused conversation about your business challenges and how automation can solve them. Pick any slot that works for you.

🕐
30 min · Free
🌏
EST-Friendly · Remote
🎯
Strategy Focused
🔒
No Commitment
Live Calendar — Book Instantly
calendly.com/irandangelandrade
Available for new projects  ·  Book a free 30-min strategy call
Book Now
Chat on WhatsApp